I used to think early in my career that the things I did had to be big and grandiose. Computer systems, high volume hiring, having the largest United Way campaign. Those big-ticket items had maximum impact on the company and our employees, but they were more about managing lots of people than just going out and doing something special.
· But then I quietly got someone into an AA program.
· And gave someone a pat on the back.
· And helped an ex-felon get a job.
· And smiled and said hello.
Small things that nobody besides me and the person I helped knew. No fanfare. No speeches or awards. Just the personal satisfaction that someone was helped. And that’s how I learned that service doesn’t have to be big and grandiose to be meaningful and make a difference. Next time you’re managing by walking around, smile at someone, ask how they’re doing, listen carefully, and learn something new about them. Show them you care. Those are the kinds of things that really make a difference today.
Sister Cheryl A. Esplin (born 1944): She the Second Counselor in the general Primary presidency of The Church of Jesus Christ of Latter-day Saints.
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