Companies try to hire people who match the profiles of their best employees. But in the end, each employee is unique, doing the things you teach them in their own unique ways. Allowing employees to insert their own styles and attitudes into their work allows them to be themselves while also being part of a larger team. They’re unique because nobody else acts the way they do – or make the sounds they each make, and that diversity is what makes for the great customer experiences. The way they each smile, gesture, and put your practices into their own words is what creates an overall dynamic that is what customers feel and talk about to others. So, when you get an employee to the point where they are comfortably being themselves, let them know how much you appreciate them and the way they perform. They’ll feel good about themselves and where they work, you’ll feel good because it will show in their work, and your customers will feel good because the experience feels so natural. That dynamic creates a bond between all three that can be a competitive advantage. Let your employees create their own unique sounds today.
Yo-Yo Ma (born 1955): Parisian-born American cellist - he was a child prodigy who graduated from the Juilliard School and Harvard University, and has recorded more than 90 albums and received 18 Grammy Awards
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