What a difference a year makes… summer 2020 was all about sheltering in place, and now everyone wants to see and be seen. For consultants like me, last year was connecting, if at all, on Zoom; this year it’s about on-site visits. And for managers, last year, most were furloughed; this year it’s back to managing by walking around. This is especially true for HR leaders: going to where the employees are working builds confidence, respect, and trust… both ways. Like going to the principal’s office for students. Employees are more comfortable in their own work areas and are usually surprised to see HR staff there, and more open to asking questions on ‘their own turf’. And it’s the same for any leaders; employees are always observing and ‘sizing-up’ leaders and seeing them differently when they’re out ‘on the floor’. Perceptions and perspectives being what they are, leaders who manage by walking around learn and know more and are generally trusted more. Get up and out of your office regularly: it’s the right thing to do. The view, along with the trust and respect it engenders, ultimately enhances employee morale and satisfaction. And your effectiveness. Don't underestimate the power of your visibility today.
Margaret Cho (born 1968): American actress, musician, stand-up comedian, fashion designer and author
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