Inspect what you expect...

Employee engagement is all about the relationship between an organization and its employees. Engaged employees are actively interested, enthusiastic, flexible, optimistic, supportive and loyal. On the other hand, disengaged employees do the bare minimum and care less about the organization, their colleagues and your customers. And you know that organizations with high employee engagement often outperform those with low employee engagement. So, it stands to reason that managers want employees that are highly engaged… but that’s easier said than done. High performers may start out that way, but it takes empathetic and supportive supervisors who provide timely and ongoing feedback about the behaviors that matter to keep them at that level. If you want your managers and supervisors to do this, train them to provide this kind of support and give them the authority to act. HR needs to design effective programs, train managers to use them, monitor their performance and provide coaching when needed. Organizations that do that see significantly better profitability, productivity, absenteeism, customer satisfaction because employee satisfaction drives customer satisfaction and overall organizational performance. Look at your organization and honestly assess whether you’re doing these things because this is what it takes to compete in a highly competitive market. If you’re not going to quit the business, get into driving employee satisfaction and engagement today.

 

Kristoffer Kristofferson (born 1936): American singer-songwriter and actor.