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any companies
plan ‘soft openings’ at launch: not Steve Wynn. It’s common to limit the stress
on new facilities to make sure everything works, and also on employees to make
sure they have a chance to practice their newly learned policies and
procedures: that’s what others told us when we were planning the opening of the
Mirage. But Wynn knew we’d only have one
chance to make a great first impression and opted to have extended pre-opening
training that included realistic practice sessions: running at anything less
than 100% was not his style. Turns out employees liked the challenge and rose
to the occasion: they appreciated the opportunity to learn and shine, and never
faltered. If you hire great people and give them the tools and time they need
to prepare they will reward you with performance and loyalty. That’s the best
way to satisfy employees and customers today and every day.
Samuel Goldwyn (1879 –1974): Polish
American film producer known for being the founder of several motion picture
studios in Hollywood
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