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Treasure Island and Bellagio we were visited often by General Norman
Schwarzkopf. That’s when we learned about his 13th Commandment: ‘when given command, take charge’. He’d
tell this to the new managers and supervisors who had been promoted and were
stepping up into leadership roles for the first time. We could have hired
people from outside the company into these positions, but giving our own employees
the chance to learn and grow was the right thing to do. We figured these newly
promoted employees would be very committed and loyal to the company and that
was well worth the extra effort it took to train, coach, and mentor them. And we remembered someone giving us our first
chance in a management role and how excited we had been to learn and grow into
those positions. Understand the hopes and aspirations of your team and help
them turn on their own lights today.
Earl Nightingale (1921 –1989):
American radio personality and author
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