People go to work every day and face all kinds of issues, many of them opportunities. I’ve been reading more about rage-quitting – in Lincoln Nebraska, 9 of 11 Burger King employees quit, leaving a sign that said: “We quit, sorry for the inconvenience”. This was after their frustrations boiled over with the restaurant's management style, understaffing issues, and a "scorching-hot kitchen that at one point allegedly hospitalized a worker with dehydration." Had management been more attuned to these frustrations they could have stepped in and reacted appropriately. Instead, the managers there were apparently oblivious and most likely shocked by the walk out. This was a perfect opportunity to practice some emotional intelligence, understand the needs of their employees, and work with them to diffuse the situation. But by ignoring it they indirectly caused the walk-out. Those same managers probably then complained that good employees are hard to find. In this case, it’s more like good managers are hard to find. People don’t quit jobs – they quit managers who don’t care enough to try and understand. Coach your managers in the use of emotional intelligence; or better yet just encourage them to ask questions like “how is it going”, and then listen to their answers. That’s one of the best ways to discover and recognize an employee relation’s opportunity today.
Scarlett Johansson (born 1984): American actress and singer. She was the world's highest-paid actress in 2018 and 2019.
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