Many leaders want their employees to be self-motivated: that’s easier said than done. In my experience, most new employees start off being motivated and it takes excellent management practices to maintain it, meaning regularly talking and listening to them, recognizing their needs, and rewarding their efforts. We know this is true… so why is it that some companies get it and others don’t. Last week I flew on two different airlines – and had two completely different experiences: Southwest obviously gets this; the other (unnamed) carried unfortunately doesn’t. In air travel, the seats, safety routine, snacks and onboard entertainment systems are all pretty much the same; but the spirit of the crew can be, and in these two cases was, markedly different. Most of us road warriors see and experience these differences, which is probably why Southwest’s customer satisfaction ratings are consistently higher than their competition’s. In both cases, those employees were beyond the direct reach of their supervisors, a situation commonly found in the service sector. The moral of this story: if you want your employees to be inspired and self-motivated, notice and nurture them today.
John Michael Green (b. 1977): American author and YouTube content creator.
No comments:
Post a Comment