I’m often asked how companies can get the most out of their employees; best answer: inspire and motivate them. Like with performance: catch them doing things right and reward them appropriately. Like attendance: recognize the things you value, such as being on time, with bonus points rather than (or in addition to) giving them penalty points for days they miss. Like service: treat your employees like guests and they’ll understand how you want them to treat your actual guests. I used to think these strategies worked best with Gen Xers and Boomers, but today’s millennials also want more timely feedback and rewards. Don’t wait for employees to make mistakes – coach them every day and recognize their best behaviors in real time; and don’t wait for annual performance evaluations: in those you’re mostly talking about yesterday’s news when in fact you want their actions and your responses to be in the moment. Give thoughtful credit and feedback where and when credit is due today.
Estée Lauder (1906 – 2004): American businessperson, founder of her namesake cosmetics company, and one of the 20 most influential business geniuses of the 20th century
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