A recent survey found that trust is at an all-time low: fake news is one of the biggest culprits followed by broken promises. While there doesn’t seem to be much that can be done about fake news, each of us can certainly address the issue of broken promises. It comes down to this: if you say you’re going to do something – do it. If you say your company cares about career mobility – post all jobs and give current employees preference and training. If you say your company promotes diversity – make sure inclusion is practiced everywhere. If you say you value employees – listen to them and answer their questions. My consulting company conducts employee surveys and the complaint we most often discover is a lack of communications: employees don’t like that “nobody listens”, “nobody told me”, and “nobody will give me a straight answer”. People with integrity listen carefully, communicate clearly, and then do what they say they’re going to do. There are no good excuses for not doing those things. Do what you say you’re going to do today.
Laura Schlessinger, PhD (b. 1947): American talk radio host and author
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