We recently did a workshop on Handling Difficult Conversations: it was a popular topic. The workplace is often busy and ambiguous – the two together are not good, but clear communications help. In keeping with today’s authors website (where she gives advice), let me give you some of mine: plan what you’re going to say or do, listen and watch closely to make sure you and others are ‘one-the-same-page’, and ask and answer questions openly and non-defensively to make sure everyone understands. Whether taking or giving criticism, give it constructively, take it gracefully - there’s something to be learned in every interaction you have. Use all your senses to make sure you understand clearly and use all your coaching and communication skills to convey your thoughts and intentions appropriately. Keep in mind that everyone’s busy, probably stressed, and coming to a conversation with their own history and perspective; remember to practice the Golden Rule in those situations. You’ll be proud you did.
Alison Green: Publisher and blogger at www.askamanger.org
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