If you’ve ever had rabbits, you know exactly what this is like. But we don’t often think the same about ideas – coming up with one is tough. For me, it wasn’t that I had to work hard to think one up – once I focused on the need to improve things like collecting and tracking applications, ideas jumped out at me. Like they say: necessity is the mother of invention. During my professional career, these solutions came from the constant technological improvements that were occurring. At first, I was intimidated by computers, but my needs plus a genuine curiosity about how they worked spurred me on. I realized that (1) change can be good, (2) learning new things was important, (3) failure is the flip side of opportunity, and (4) you never know if you can unless you try. The same is being said about the explosive growth of AI and the challenges and opportunities associated with it. We must fight the urge to say “NO” to anything new – once you get beyond that, curiosity, creativity, and the thrill of finding ways to improve whatever it is you’re doing will start to happen. Get your employees engaged in this kind of discovery process – the benefits can include improved job satisfaction, career fulfillment, and sense of accomplishment. Establish a creative mindset in your department and watch individual performance and morale, customer satisfaction and loyalty, and overall profitability begin to improve today.
John Steinbeck (1902 – 1968): American writer who won the 1962 Nobel Prize in Literature.
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