It isn’t easy going from good to great. One of the best parts of working is seeing if you can make something better. Some businesses are generally open about how they do things – like Disney, which is proud to showcase their customer and employee service programs and systems. It’s one thing to go observe, but many won’t take the time and money and focus to implement and continually improve systems they have or see in others. Toyota viewed Ford’s prowess (at its Rouge manufacturing plant) at the time and did what it took to make it better. And better yet, they became nimble enough to keep making on-going changes and improvements as experience, technology, and competition marched on. It isn’t easy to adopt a process of incremental but constant improvements designed to cut costs while boosting overall quality … let alone manage it. But that’s the business world and everyone, no matter what your role, must seek to do some of this within the sphere of their influence. And because it’s sometimes harder to do this from the top – a better scenario may be that managers do this in their individual departments. If that sounds like something that might interest you - search ’Kaizen’ or ‘continuous improvement’ with Google or AI, learn more about it, and see if you can improve something. And then lobby senior management to support your efforts. Don’t overlook organic opportunities for continuous improvement today.
Eiji Toyoda (1913-2013): President of Toyota Motor Corporation toasting Philip Caldwell, the head of Ford Motors who in 1982 was visiting Japan.[1]
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