Too many good line employees get promoted to supervisor or manager without receiving the training they need to be effective. Absent that training, they may have difficulty making the transition, often using inappropriate or ineffective techniques to establish their authority over their former colleagues. It’s a recipe for failure. They need to learn and practice soft skills like communications, coaching, and handling difficult conversations; they also need to be schooled in the ‘what and why’ of the policies they need to manage and enforce; in this, whoever promoted them must be required to a coach and mentor them for at least 6 months as they find their new footing. Without these strategies, you run the risk of losing a good employee and alienating the people they need to work with and supervise. All because you lacked the kind of plan that can make this a successful transition. You most likely remember when you first got promoted and the things you wanted and needed to be successful – now craft a training program to give them what you know they need. Otherwise, you run the risk of your new supervisor trying to force his or her authority the wrong way – through missteps, potential arguments, and an environment of animosity. Give your new managers and supervisors the training, tools, and support they need to be successful today.
Albert Camus (1913 – 1960): French philosopher, author, dramatist, journalist, world federalist, and political activist.[1]
[1] He was the recipient of the 1957 Nobel Prize in Literature at the age of 44, the second-youngest recipient in history. His works include The Stranger, The Plague, The Myth of Sisyphus, The Fall and The Rebel.
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