Whether a superstar or supervisor, people are always looking at what they’re doing. Their lives are always on and they’re never off the record. Unlike the fans and paparazzi that chase after famous people, employees quietly watch their supervisors and managers, listening to their words and watching their body language, looking for alignment and consistency between the two. And everything said is amplified and examined – more so when interactions are few. That’s why effective leaders spend a large part of each day walking around, listening more than talking, taking the individual and collective pulse of the staff and culture, and engaging with the business of the organization. They never look through a keyhole without finding someone looking back. Being a role model, town crier, and poster child. Resulting in improved two-way communications, an excellent understanding of what’s happening and what people are thinking, giving and getting feedback and suggestions, and boosting morale. And subtly reinforcing interests in promotion-from-within. All because they’re out of their offices and walking around. I made a habit of spending half of each day on the floor, in the kitchens, visiting other offices, and hanging out with employees. Promoting trust, respect, retention, and loyalty. Creating a culture of excellence. That’s what happens when you’re out and about with your peeps today.
Judy Garland (1922 – 1969): Award-winning American actress (The Wizard of Oz and 46 other movies and shorts) and singer (Over the Rainbow, on one of her 10 albums).[1]
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