It would be nice to live without expectations… but from experience, that’s easier said than done. Because we all have expectations – when we go out for a meal, shop online, walk into a retail store, or deal with each other at work. When paying for goods and services, we have every right to expect service employees to perform at or above our expectations. And the best way to make certain that happens is for those managing them to leave nothing to chance. Meaning hiring people that like what they do, being clear about how they are to perform, and showing them what success looks like. Doing this will help ensure that leaders and customers are never disappointed. But more importantly, employees can focus on providing their best, knowing that they’re prepared and won’t be second-guessed. This all takes a little extra effort, but it’s worth it – because nobody should be disappointed today.
Sylvia Plath (1932 – 1963): American poet and author.[1]
[1] She is credited with advancing the genre of confessional poetry and is best known for The Colossus and Other Poems (1960), Ariel (1965), and The Bell Jar, a semi-autobiographical novel published shortly before her suicide in 1963.
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