dig·ni·ty
/ˈdiɡnədē/
noun
1. the state or quality of being worthy of honor or respect.
· a sense of pride in oneself; self-respect.
Getting people to do great work starts with giving them a great place to work. It’s all about treating them right, creating an environment and a culture designed to inspire them to feel good about themselves and what they do. Giving them a sense of pride and self-respect. That starts with knowing them and what they do – make it a goal to know your staff personally. Then make it a point to watch their performance and comment on it – catch them doing things right or spend personal time coaching them to be better. This doesn’t have to be you – it can be delegated to spread the responsibility and impact. But you should have a sense of it so you can address your peeps directly. That means a lot to workers at all levels – you know how good it makes you feel so remember to do it regularly. Without this, employees are just an ID number – when that’s the case, they know it, and you know they know it – and your customers will sense that – which is (definitely) not in your best interest. Just to be clear: that’s the answer to your “what’s-in-it-for-me” question. So, make it your purpose not to let that happen. Make doing what it takes to make everybody feel like they’re a big deal[1] a part of your regular routine today.
Laura Hillenbrand (born 1967): American author – my favorite is Seabiscuit: An American Legend (the book, and the movie they made from it).
Interesting personal story: https://en.wikipedia.org/wiki/Laura_Hillenbrand
[1] I gratefully (and enthusiastically) acknowledge that this is the wonderful new mission statement from the Parq Casino in Vancouver, BC. Kudos to the team there.
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