Team members see everything – the good and the bad about their individual and group efforts. That comes from endless learning and practice, running their plays over and over until they get them right. Along the way, they get to know themselves and each other deeply. Learning to trust their knowledge of what’s expected and their intuition about behaviors both planned and unplanned. For a team to function effectively, its members must have the courage and confidence to confront one another when they see something that isn’t serving the team. That tightens their trust in what’s going to happen, reinforces their courage to speak up without fear, and their confidence in their plans. Whether in sports or business, the coach in the former and the leader in the latter must constantly encourage the openness to make this all work. Call it coaching or team building, it all results in the cohesiveness needed to succeed. Neither is technically a part of the team, but both have everything to do with keeping it on track. Having the strength to shape their moves and the finesse to move their thoughts. Then get out of the way and let them do what they do best today.
Patrick Lencioni (born 1965); American author of books on business management, particularly in relation to team management.
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