I’ll bet that today’s author had a mother like mine – always telling her son to “stand up straight”. As a kid, I thought slouching was cool, like the James Dean characters we saw in the movies. So, didn’t I feel silly years later talking to employees about the importance of good posture, because it projects one’s attitude and pride in what they do. I’d watched customer reactions to poor posture, inattentiveness, and lack of hustle, and how those overshadowed any good service they experienced. It was a perception thing – those employees didn’t look as professional or attentive as those who stood up straight. And while it’s purely anecdotal, I think poor posture more often went along with fewer smiles and less eye contact. In the service business, perceptions matter – think about when you’re out shopping or eating, and how you react to the overall picture of someone with good posture, or not. While that might seem superficial or an over-generalization, I believe that feeling good, feeling good about yourself, and being on top of your game tend to go together. And that’s good for business. Whether sitting at a desk or standing on the floor, good posture and a positive attitude can create a can-do attitude. And that’s good for your career. As a manager, don’t hesitate to promote these concepts today.
Dr. Steven Weiniger: American chiropractor, author, and world leader in the field of posture improvement.
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