Mastering the use of time is easier said than done. So much of the work in the service and hospitality industries is based on shift assignments, set to maintain coverage if customers are present. Meaning: employees are there because they’re scheduled to be there, not because they want to, creating a reactive rather than a pro-active mindset. The challenge for management and those supervising those shifts is to make the work engaging and challenging – it’s not just responding to a request, it’s equally about planning how to best plan and prepare for them, satisfy them, and make the most of their reactions. But that doesn’t often happen – one of my pet peeves is seeing employees standing and talking to each other rather than being productive. I liken this to athletes in soccer, hockey, and basketball constantly running to find the best open spot to support their team’s efforts; think what happens when they don’t. It’s about spending time versus using time – just being somewhere isn’t focused on excellence, while using your time anywhere wisely increases the opportunities for excellence. Talk to your employees about this, get their input on how to use time more wisely, and give them the latitude and freedom to fill their time to everyone’s best advantage. Watch what happens if you do that today.
Arthur Schopenhauer (1788 – 1860): German philosopher who was among the first philosophers in the Western tradition to share and affirm significant tenets of Indian philosophy, such as asceticism, denial of the self, and the notion of the world-as-appearance.
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