Getting good at anything is hard. Getting great takes a lot more practice. And at Mirage Resorts, we had years of practice — the kind that ultimately led to Bellagio and Beau Rivage.
From our earliest days at the Golden Nugget, Steve Wynn operated with a growth mindset. That mindset created opportunity for everyone. Employees had room to develop, stretch, and advance. Those of us involved in development were constantly experimenting — new strategies, new products, new ways to elevate performance, create WOW moments, and refine the guest experience.
That determination led directly to Bellagio in Las Vegas and Beau Rivage in Biloxi. Both set new standards in their markets. Bellagio’s fountains, its extraordinary atrium, and the Chihuly glass ceiling became instant icons. Beau Rivage brought magnolia trees, marinas, and Gulf‑coast elegance to a new level. Everything we had learned — every improvement, every innovation, every lesson — was poured into those two resorts. Guests responded. Employee promotions surged. Service stars were awarded. Pride was everywhere.
Even now, when I run into people who worked on those projects, they still talk about how professionally fulfilling those years were — how it felt like the pinnacle of their careers. When people remember their work that way, you know the effort was worth it. Determination isn’t just about achieving great things. It’s about helping people feel great about what they contributed. About being undeniable. That’s the foundation of engagement, loyalty, and pride.
Whether your team is big or small, the principle is the same: create opportunities that challenge people, grow their skills, and make their work meaningful. Determination becomes contagious when people feel their contributions matter. Where success can’t be denied.
Give your team work they can be proud of — today.
Ralph Duren May (1972 – 2017): American stand-up comedian and actor, known for his extensive touring and comedy specials on multiple media platforms.
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