· Corporate culture refers to the shared values, beliefs, behaviors, and practices that characterize an organization, influencing how employees interact and perform their jobs.
Hiring the right people sets the tone for a company’s culture – we looked for people that were optimistic, flexible, and resilient at Mirage and Wynn Resorts and it showed in their commitment to each other and service excellence. Training them to be competent and confident shows a commitment to their well-being and career – and it showed we cared. Providing management training to the mid-level of the hierarchy shows employees you’re focused on their treatment and overall satisfaction – employees stayed because they trusted and appreciated their direct supervisors. Empowering employees to have a say in their work shows you trust them with the keys to the place – and they treated it like they owned it. Always explaining why gets people in on the decision-making process – that’s why they were engaged. Making sure that internal communications matched the caliber of how you communicate to the external world is critical – ours was focused, spoke with one voice, used all available channels, and made sure they were informed first. And catching people doing things right proves you are fair and interested in excellence – it was our #1 focus and employees appreciated it. Creating this type of culture gives employees a reason to be committed and loyal, to work together, and to do what’s best. Because it isn’t just one aspect of the game; it is the game. Work to make yours a culture of excellence today.
Louis Gerstner Jr. (born March 1, 1942): American businessman (McKinsey & Co., RJR Nabisco), and best known for his tenure as chairman and chief executive officer of IBM.
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