One of the worst excuses anyone can give is “that’s the way we’ve always done it”. Not that it might or might not be true, but with that attitude one will never know if improvement is something to be considered. That’s why it pays to be curious about what you’re doing and alternative methods that might be better. I should know – it’s uncomfortable being the only one talking about process improvement, like I was with paperless systems. I know – you’re thinking ‘here he goes again’ talking about those crazy systems he championed at Mirage and Wynn. Ok, I get it, but I will never stop talking about them if there’s a chance it might influence someone to feel emboldened to take a well-considered chance. That’s the way improvement happens. And that will only happen in an environment that encourages people to dream, one that respects individual effort, and allows cross communications that foster brainstorming. Don’t be afraid to let your employees look into things, talk among themselves, and approach you without fear of being put down. The best ideas come from the people doing the job – don’t allow tradition to get in the way of innovation. There’s a need to respect the past, but it’s a mistake to revere your past. So, listen to, nurture, support, and allow your employees to consider if the past can be improved today.
Robert Alan “Bob” Iger (born 1951): American media executive who is chief executive officer (CEO) of the Walt Disney Company.
No comments:
Post a Comment