We often think things are going according to plan…until we check. Corporate policies and practices tend to grow stale over time and that’s probably why someone came up with the idea to “inspect what you expect”. Nobody’s really to blame, they just become lax and sometimes think it’s someone else’s responsibility, or at least they hope someone else is doing what they should be doing but aren’t. A telling example of this is the pre-shift meeting in restaurants – often called the “family meal”: after the staff comes in and sets up for the shift, and before the customers begin to arrive, the employees usually get together, eat together, go over the nightly specials together, talk about the any other needs for the shift together, and just hang and build and cement relationships together. It’s management’s responsibility to make this a genuine and meaningful exercise – if they don’t (for whatever reason), the company’s “we-care-about-you and follow-through culture” becomes less than it could and should be. The bottom line – these kinds of things won’t work unless leaders make them work. There are lots of opportunities to have important interactions and discussions in every workplace – yours included. You need to be seriously involved in making them happen. That’s what effective leaders do. Make sure you make things work today.
Maya Angelou (1928 – 2014): American poet, memoirist, and civil rights activist.
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