Every business needs continuous improvement to fine tune its practices and processes: that, however, is easier said than done. Once established, these become habits that are embedded in ‘the way we’ve always done things’ and hard to change. The best way to identify and develop potential improvements is to ask your employees: they’re in the best position to think what no one has yet thought about that which everyone sees. Create an environment that values employee suggestions, ask for their thoughts and ideas directly, make the suggesting process easy, let them know you appreciate their thoughts, and celebrate those ideas that are adopted. Everyone likes to feel that their ideas are important: make listening a part of your corporate culture and you’ll be surprised at how much you learn. Change is never easy: make continuous improvement a part of your culture too and stay ahead of your competition. Let what everyone sees be your guide today.
Erwin Schrödinger (1887 – 1961): Nobel Prize-winning Austrian physicist
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