Most people just go along, acting and thinking more or less like everyone else. There’s a benefit to group think: after all, two heads are generally better than one… but every now and then original thinking is the ‘spice of life’. Like most companies, the ones I worked for had employee handbooks: you know, those boring little booklets that have all the rules in them, the ones employees have to sign for and then never read. We knew nobody read them because the answers to the questions they’d ask were in them… all they had to do was look. So, my HR team finally designed and wrote one that looked like one of those popular “Dummies” books – you know, the ones with the characters and helpful comments in the margins. Everyone read them: you’d see them laughing as they read and pointing out things to each other; and overnight everyone knew the basics. Give people what they want, not something you’ve always had that’s never worked. Be courageous and do things that are really effective today.
Gabrielle Bonheur "Coco" Chanel (1883 – 1971): French fashion designer and business woman, and the founder and namesake of the Chanel brand
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