Today’s quote says it all. We all want our employees to be productive, and loyal and everything else that’s good, but you have to give your support and loyalty to get it back: and believe me, once you start giving it you’ll get it back in multiples beyond your imagination. This requires (1) hiring the right people, and that means you have to know who they are and how to pick them out of a crowd, (2) being straight with them when explaining your expectations, (3) telling them what you want them to do, show them how, and explain why, (4) treating them fairly and respectfully, and (5) asking them for suggestions and listening to what they say. These 5 steps will make them reasonably competent, efficient and engaged, and they’ll get better with age: then all you have to do is support them in good times and bad. That’s what drives the kind of two-way loyalty you want in your workplace today.
Harvey Mackay (b. 1932): Businessman, author and syndicated columnist
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