I called an airline reservation line recently and was informed “this call may be monitored for compliance and training purposes”. Lots of other companies do things like this: grocery store receipts asking me to complete a survey, a sign at the McDonald’s drive-thru window advising me to contact them if I have any questions or concerns, and so on. It seems that supervisors no longer have the time or responsibility to monitor work or that employees are no longer encouraged to have enough pride in their work to do things right. I suppose they’re looking for both positive and negative comments, but the implication is that they really only want to know if something went wrong. I think it would be better to talk to employees about how pride is a personal commitment and how attitude separates excellence from mediocrity, and then have supervisors act appropriately when they see good or bad behavior. That’s a better way to promote pride in people’s work today.
William Blake (1757 – 1827): English poet, painter, printmaker, and a seminal figure in the history of the poetry and visual arts of the Romantic Age
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