Honesty was in every handbook we had – seemed like it could have gone without saying but the lawyers rightly insisted on it. We talked about it in every new hire orientation too – seemed like we shouldn’t have needed to bring it up again, but while most got it, a few went on to behave like it was never mentioned. Not many, because we backed it up by (1) hiring for attitude – optimism, flexibility, resilience, and grit… those reflected a positive mindset, and (2) training managers and supervisors what to look for and how to approach and talk to employees about keeping a positive attitude. The combination of good supervision and positive employees were an effective one-two approach to keeping the kinds of dishonesty common in the gaming business to a minimum (#1 being money handling and #2 being absenteeism). Good hiring, training, supervision, and two-way communications reinforced the importance of a positive mindset. Much like parents do with their kids – they don’t let concerns slide and stress the importance of honesty and trust. Don’t mention honesty only in your policies - model it every day in every way. That’s the best way to reinforce a positive state of mind today.
Eugene L’Hote (1862 – 1952): Philosopher, and editor and proprietor of the Milford Herald in the late 1800s.
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