I remember the first time I saw Monty Python and the Holy Grail – very British and totally irreverent… comedy with a message. I loved Cleese’s corporate training films which were spoofs about service mistakes that made employees laugh while learning what not to do. Those were the first training films that used comedy to get a service message across. Around that time, I saw a table games pit at Harrah’s where the employees were allowed to dress up and have fun – an interesting blend of gaming and entertainment. It was lightly scripted, and the dealers were allowed to have fun with their customers. When we opened Bellagio, we allowed departments to build fun and games into their job training – teaching new employees how to do the job while encouraging them to have fun… job training together with team building. We often get too serious at work, stressing policies and stressing out employees – it’s hard then to ask and get them to smile and have fun with customers. If you want employees to smile, smile at them. If you want them to have a good time, have good times with them. Don’t take yourself too seriously – a little self-deprecating humor goes a long way. Make work fun today.
John Cleese (born 1939): English actor, comedian, screenwriter, producer, and presenter.
Learn more about this very funny guy: https://en.wikipedia.org/wiki/John_Cleese
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