When I was first hired at the Golden Nugget, I was told my title would be “Daddy” – this was in reference to the company’s desire to have managers and supervisors treat employees in much the same way mommies and daddies treat their children. As in: even if you must tell them no, you never stop loving and caring for them; or when dealing with them, both parents must communicate clearly and be consistent in their what they say and how they act; or when they need help, coaching them to discover things and learn to do what’s needed rather than doing it for them; or bringing the family together regularly by getting the family together at the end of the day around the dinner table to discuss things of shared experiences and interests. In essence, being there, caring, communicating, coaching, and being fair and even tempered. The same way we should treat our employees. In both, we guard against giving them answers to remember rather than problems to solve. So, nurture a leadership mindset around practical parenting terms – since all have been children and many are now parents, this can resonate with and inform them in ways they understand. Discuss this with your managers, give them the tools (good policies, training, coaching, and support) to think and act like a parent, and the time to build relationships based on trust and respect with their teams today.
Roger Lewin (born 1944): British prize-winning science writer and author of 20 books.
No comments:
Post a Comment