In business we want people to be straight with us, but not so much that it’s harsh or hurts. Even with the best of training, giving feedback – critical or not, may feel like a rebuke. We all get involved and invested in what we do and seek feedback, especially if it’s good. But truthfully, people often look for the flaws before they notice the strengths of an idea or effort – maybe that’s human nature. But the best lesson to learn is find the positive, informative, and directive in any feedback. Look at it as an opportunity to learn, a chance to improve, and an approved do-over. Don’t overreact and don’t let your pride get in the way – the facts are always friendly. And on the flip side of this, when giving feedback, remember how you felt when getting it and let that be a good lesson. Most people work together for long periods of time, so use it to build relationships and trust, and treat others the way you want to be treated. It’s all part of being creative and engaged, so take a deep breath, and make the most of the feedback you get today.
Eric S Yuan (born 1970): Chinese American billionaire businessman, engineer, and the chief executive officer and founder of Zoom Communications.
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