I can’t believe that January is already in the past. Let’s begin February with this week’s quotes about the importance of personal responsibility. Meaning there’s no one else to blame. My friends at The Resort at Pelican Hill, where these daily messages started, wanted all their new employees to buy into the concept of ownership when it came to taking care of their guests – they were responsible for making great experiences. Which was like what my colleagues at Wynn Las Vegas meant when they encouraged their new employees to ‘be in the moment’ – that point in time when they were taking care of their guests. Businesses get this simple concept and thus everyone in the building understands being personally responsible – no excuses if they get something wrong, no whining about it isn’t fair, no pointing fingers, no trying to get even, no bending the truth… it’s yours to do right or to fix it yourself. That’s the same thing parents are trying to teach their children, and this should be the mantra from the very top – of business, the household, or society, so that everyone understands how important this is. Because “life is what you make it” is still the great truth about life. Meaning: it’s all yours, nobody else is to blame. So, roll up your sleeves and do your honest-to-goodness best today.
Marty Rubin: American author of The Boiled Frog Syndrome.
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