My first jobs were with people who clearly believed you left your problems at the door when you showed up for work… you walked off sprains, bandaged cuts, took aspirin for what ailed you, and kept on working. But as I said in an earlier message, the advent of Employee Assistance Programs began to recognize the connection between employee well-being and productivity – those nascent efforts were the first steps towards a caring workplace. And some of that became bound up in the concept that people at work shouldn’t have to leave their hearts at home. The recent pandemic created an opening for the practice of emotional intelligence in the workplace, one that is still reverberating today. I believe that companies that excelled at that practice found sufficient employees wanting to return when businesses re-opened; those that didn’t still find it difficult to find and retain employees. That’s a stark example of the power of caring and compassionate leaders, one that all companies should understand. Employees who perceive that their managers care about them are more apt to care about their company and its customers. That alone should be the basis for creating a culture of caring. Welcome your employees and their hearts today.
Betty Bender (born ????): Once again (for only the 4th time in 15 years), I’ve found a quote I love by an author I can’t identify – tell me if you know who Betty Bender is.
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