Whether we know it or not, people are always watching us. I learned early in my career that everything I said or did was amplified and that I had to be careful – if I walked around the casino floor and didn’t stop and talk to employees, they’d think I was mad at them, or if I said something ‘off the cuff’ they’d take it as an official company statement. We’ve recently seen how important words are to people and should keep that in mind whenever we start to speak. Not that you have to choose your words particularly carefully, but, as my mother always told me, we should think before we speak. Leaders especially need to remember this. That’s why it’s so important to remember to live our lives as a model for others: saying please and thank you, being honest, helping someone in need, getting back to people in a timely manner, making eye contact and smiling, being magnanimous even if others aren't, and doing what’s right every if nobody’s looking are all so very important and worth the effort. I’m often surprised how much former employees remember things I said or did years ago – whether I knew it then or not, this just reinforces the importance of our words and actions. Don’t miss a chance to be a positive role model for others today.
Rosa Parks (1913 – 2005): American activist in the civil rights movement best known for her pivotal role in the Montgomery bus boycott.
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