One of the more difficult responsibilities of a professional is to remain calm: sometimes that’s not so easy. It’s okay to be emotional or engaged – those are natural behaviors in humans – but efforts should promote solutions rather than uncertainty. The Thai cave rescue is an extreme but good example of what’s needed: strong opinions and determined efforts have to be matched with good listening skills and a demonstration of shared purpose; a determination to get things done paired with an understanding of the human spirit. People work hard to get things done correctly and leaders need to recognize those efforts: celebrate when things go right and coach when improvement is needed. And when things are finally done, good manners, soft words, supportive gestures and sincere thanks help difficult things to pass. Hopefully nothing as scary or dangerous as that cave situation will ever happen to you, but if or when it might, the best qualities of true professionals are recognized and appreciated. Remember your manners today.
Sir John Vanbrugh (1664-1726): English Architect and Dramatist
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