My boss used to say the difference between a good manager and a great one is his or her ability to communicate effectively; that’s because communications is the hub of all management activity. Whatever you’re doing, you have to tell others; whatever your needs, you must communicate it to others; whatever your plans, you must communicate them to others; and whatever your expectations, nothing will happen until and unless you communicate them to others. In each of those, clarity is critical – it’s best to ask what others heard, or thought they heard, because we often don’t express ourselves clearly. One of the smartest things I ever did was hire an employee communications manager – she brought clarity, brevity, and consistency to everything we communicated internally. Policies, handbooks, welcome notices, strategy, newsletters – all consistent and managed. Everything. Nothing went out without being checked. It improved employee relations, morale, employee satisfaction, and customer service. Whatever success you have – individually and organizationally, it will be better with effective internal communications. If you’re interested in making sure every member of your team is on the same page, manage your internal communications effectively today.
Matt Cameron (born 1962): American drummer (Soundgarden and Pearl Jam) from San Diego, California.Make
No comments:
Post a Comment