Effective leaders find all kinds of opportunities to coach those around them to be their best. It starts with setting clear expectations… for example, being able to communicate effectively with colleagues, management, and customers – a skill they need to be effective at. Then provide basic instructional materials for them to learn from, and a process to make the most of it. It should be stuff you already know from your role as a leader. And as they process this information and begin using it in their jobs, use your regular interactions with them (formal and informal) to inquire if it’s helping them and if they have any examples to share. Meaning regularly using these basic interactions to not only learn what’s happening in the moment but also as possible coachable moments. Meaning putting coaching on your schedule and planning to weave it in where you can. Not if, but when. That’s not teaching – it’s coaching, to help your peeps practice and develop the skills they need to be effective. And successful. In this case the material is about communications – there are a dozen other topics that fall into this category of Manager and Supervisor management/soft-skills training. That’s any leader’s clear responsibility because these get at the foundation of individual and organizational performance and can create a culture of service excellence; all of it to the measurable benefit of the bottom line. Get that going and start basking in the glow of the effectiveness of others today.
Oliver Napoleon Hill (1883 – 1970): American self-help author. He is best known for his book Think and Grow Rich (1937), which is among the best-selling self-help books of all time.
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