It’s the week before Thanksgiving and you’d figure that grocery stores were ready: it seems my Smith’s missed the memo. I hate to keep talking about this store, but some things are too inexplicable to overlook. When asked, an employee there directed us to the right aisle for the stuffing, but when we looked, all they had was the Stove-top kind and we wanted the ingredients to make it from scratch: so, we asked another employee if they had what we were looking for and they said… now get this… “I don’t know”, without the slightest twinge of concern or embarrassment. Hey: it’s Thanksgiving – how hard can it be for a store to make sure they have the basics that most customers would be looking for, and had made sure that all employees were aware of and focused on this. This is Retail 101 and these guys either don’t get it or care. So, we again drove the extra 5 miles to Trader Joe’s and got the fixings, and the service, that customers everywhere expect today.
Jack Welch Jr. (b. 1935): American chemical engineer, business executive, author, and chairman and CEO of General Electric between 1981 and 2001
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