Some people have an appetite for learning: unfortunately, it’s not all that common among adults. But that number can be increased if you talk to your staff about the benefits of continuous learning and the effects it can have on both the business and their careers: we need employees to continually learn and improve, and perform more productively and effectively. Some people learn on their own: they watch and adapt appropriately - but the vast majority respond more when coached. That means it’s your job to provide feedback and guidance: that’s how to ‘inspect what you expect’and let your team know that you care and are aware of their efforts. Many of the employee surveys we conduct for clients identify communications as something that could and should be improved: that means those employees want more interaction with and feedback from their supervisors – about what’s going on and how there are performing. Be passionate about giving great feedback and inspire your employees to be passionate about learning to be better today.
Anthony J. D’Angelo (b. 1962): Electronic commerce professional
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