While my daily quotes may seem focused on world events, they speak to me about the lives and careers of employees in companies big and small. People who must work to support their families, at work every day, trying hard, looking to get ahead, and hoping to be treated fairly. Work, in good times and bad, presents challenges and opportunities and all they want is a chance to show what they can do and get ahead. So much of their lives is bound up in the skills of their managers and supervisors who, for me, are the unsung sheroes and heroes in every company. Many get promoted from within because they’re good at what they do and are always there. For them, the job is neither easy nor comfortable, stuck as they are between their employees and their employers. The best companies know of their importance and focus on providing both soft and technical skills training for them. So they can dare to be great – being coaches, mentors, and role models; and can endure the ups and downs that they must smooth out to keep their peeps focused and motivated. Effective leaders make time for these troopers – visiting them on the floor where and during the shifts when they work, talking with (and not at) them, and building loyal relationships with them. The moral of this story: strong mid-level managers make strong companies today.
Sir Winston Leonard Spencer Churchill (1874 – 1965): British statesman, military officer, and writer who twice was Prime Minister of the United Kingdom.
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