I work with a casino in a
very crowded jurisdiction: lots of other casinos vying for the same customers
and employees. It’s a relatively small enterprise which means they know every customer
and employee personally: they each know the value of loyalty and feel the
impact of betrayal. Companies big and
small need to maintain connections with their customers and employees that are
based on personal knowledge and mutual respect: that is more about style than
policy. It’s about listening, caring, understanding, communicating, being fair,
and doing what’s right: it’s about creating a culture of mutual trust and
respect. And with that comes the kind of
loyalty that limits either side doing things that feel like betrayal. It’s all
about treating others the way you want to be treated. Period.
Anonymous: not knowing who
specifically said this means it could have been felt by all
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