Great companies reinforce their culture using mentors to pass legacy knowledge on to new employees. I’ve been fortunate to have had mentors in all the businesses I’ve worked in – learning from their stories and answers to my questions. It’s a powerful way to build employee knowledge, competencies, and commitment at all levels. History and storytelling are some of the best teachers and should be integrated into recruitment, onboarding, and training programs. Consider interviewing your high performers, current and past, and building a library of videos to use in these programs – that’s also a nice way to recognize those high performers. Let them talk about what they did and why, what they learned along the way, and what they’d like to pass on to others – there will be so many ways you can use that material to promote operational and service excellence. You’ll be sending the message that you value your employees, building pride, supporting a culture of excellence, and spreading your employee brand. Very impactful and cost-effective. Let your best people be your best teachers today.
Charles Henry Fowler (1837 – 1908): Canadian American bishop of the Methodist Episcopal Church who served as the 4th President of Northwestern University from 1872 to 1876.
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