If you want to know a person’s character, watch what happens to their integrity the moment they get distracted.
At Wynn, we called this being in the moment — eye contact, full engagement, and immediate follow‑through with customers and employees. People knew they had our complete attention and our commitment to whatever was happening right then. We took care of things in the moment. Not later. Not “when we get a chance.”
That’s how our customers were treated. That’s how our employees were treated. No questions. No excuses.
We made big promises in every communication, and our Mission Statement — Keep the Promise — made the expectation unmistakable. Leaders and employees at every level understood exactly what that meant. Clear. Unequivocal. Simple.
Handbooks often talk about ethics and integrity, but most people only understand those concepts in theory. Leaders owe their teams more than vague ideals. They need to spell out what integrity looks like in real behavior — in role plays during training, in coaching talking points, in examples on appraisals and commendations.
Clarity gives people confidence. Confidence gives them courage. And courage is what sustains integrity when the pressure hits.
This isn’t something to soften or hint at. Employees want standards they can see, understand, and act on. That’s what they deserve.
Give the gift of your attention to everything you do today.
Jim Rohn (1930 – 2009): American entrepreneur, author, and motivational speaker.
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