If you’re a leader, this quote is for you. Because no matter how you feel, your team takes its cues from you. In business, enthusiasm isn’t optional — it’s part of the job.
The tone and cadence of every shift you lead is shaped by the behaviors you model.
· Excitement: If you’re not glad to be there, they won’t be either — and customers will feel it. Research from Gallup shows that teams with engaged, energized leaders see up to 23% higher customer satisfaction.
· Inspiration: Your attitude should make people want to try hard and be their best. A simple “walk‑through pep talk” before a shift can lift performance by 10–15%, according to hospitality training studies.
· Motivation: Leaders keep the team aware, attentive, and actively engaged. Something as small as noticing a detail (“Let’s reset this area before the rush”) signals standards and raises accountability.
· Creativity: Every moment can be made special — and for someone, it is. A handwritten note, a quick role‑play, or a fun micro‑challenge (“Who can greet the most guests by name?”) can shift the entire mood.
You’re not there just to push paperwork and monitor budgets. Those tasks matter, but they’re not leadership. Get them done quickly so you can be with your team — walking the sidelines, reading the room, shaping the energy, coaching with color commentary, and yes, cheerleading.
Managing people is a full‑time, full‑contact sport. Even if you don’t get that same support from your own boss, this is the role you must play. It’s where numbers improve, projects move, and sentiment shifts. It’s where enthusiasm has its greatest impact.
Show up with excitement, inspiration, motivation, and creativity.
Play the part fully — and play it today.
Bo Bennett (born 1972): American entrepreneur (Archieboy Holdings), adjunct professor (psychology), author, screenplay writer, podcast host, success coach, and business consultant.
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