Understand what people are going through if you want them to trust and be loyal to you: try applying this to your attendance policy. Absenteeism is a major headache and the #1 reason for discipline and termination in companies. Most attendance policies either (1) try to deal with excessive (defined or not) absenteeism, or (2) issue points for various infractions under the guise of consistency. Since that’s apparently not working, how about applying a standard of fairness? Like: try using good listening and communication skills – managers and employees need understand each other’s needs, expectations, and circumstances. Or: defining acceptable guidelines – these need to be communicated early and often. Flexibility, an open mind, and considering everyone’s perspective set the stage for people to really understanding each other. Walk and talk with your employees to understand their needs and expectations and create trust and loyalty today.
Harper Lee (1926 – 2016): American novelist widely known for To Kill a Mockingbird, published in 1960
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