No
snowflake in an avalanche ever feels responsible.” Voltaire
As good as the server was
that I lauded in one of my messages last week, there are other new restaurants
in downtown Las Vegas that are operating at the opposite end of the service
spectrum. Food servers who know nothing
about the menu, cooks that haven’t learned the recipes, and managers ignoring
the basics because they’re acting like fire fighters (no disrespect intended to
those brave men and women who actually do fight fires). You want to know what
starts that kind of disaster: it’s an owner who decided that training is a
waste of time and money and who ignored the maxim that you only get one chance
to make a good first impression. It’s
unfair to put employees and customers in that kind of situation because it’s so
easy to do training right; but done wrong it leaves the employee and the
restaurant’s performance like the snowflake and an avalanche – it can and most
often does lead to disastrous results. Get involved and stop dreadful
experiences like this from happening where you work today.
François-Marie Arouet
(1694 – 1778), known by his nom de plume Voltaire: French Enlightenment writer,
historian and philosopher
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