Tuesday, January 16, 2018

Say what you mean and mean what you say....



While there are lots of quotes about integrity, few describe it as well as this: Maria is a great hospitality executive who lives this ideal. Hospitality professionals operate on the premise that there’s only one chance to make a good first impression: while that’s generally true with customers, there’s a much longer-term relationship-building dynamic between supervisors and employees.  Words and actions are important in building credibility and trust: it’s about saying what you mean, meaning what you say, being consistent and fair, and keeping your word. However, these can be weakened by being less than truthful and transparent, and by not following thru: when that happens, an immediate apology is critically important. None of us are perfect: give your subordinates the benefit of the doubt and hope they’ll do the same for you today.


Maria Razumich-Zec: Regional VP of Peninsula Hotels, US East Coast and GM of the Peninsula Hotel in Chicago

No comments:

Post a Comment

Be interested and interesting...

N early everyone I interviewed told me they liked working with people. Roughly 40% of them were stretching or not telling the truth.   ·    ...